

Reporting Water Leaks and Electrical Outages
Reporting Water Leaks or Outages

During Office Hours
(9 AM - 3 PM, Monday-Friday)
Please call Chula Vista Office:
+52 376-766-2667

Outside of Office Hours
Please call our staff:
- Victor: +52 333-476-4246
- Francisco: +52 333-068-8456
- Luis: +52 331-395-6315
Reporting CFE Electrical Outages

If you are comfortable speaking Spanish, call CFE at:
+52 376-765-3966

Otherwise, it is fairly easy to report an outage using the CFE app on your cell phone. Install the CFE app if necessary, and then open it.

Log into your account, or create one if necessary.

Select the "Reportes" button at the bottom of the app.

Select the "Tipo" drop-down menu, and then select either:
"Me quede sin luz" if your are without power
"La luz va y viene" if power is intermittent

If the power outage is intermittent, add details, e.g. select:
"Diario" if the outage occurs daily
"Una vez a la semana" if the outage occurs weekly
"Una vez al mez" if the outage occurs monthly

Enter your contact information:
(Mexican) Cell phone number
Email address