If you are comfortable speaking Spanish, call CFE at:

• +52 376-765-3966

Otherwise, it is fairly easy to report an outage using the CFE app on your cell phone. Install the CFE app if necessary, and then open it.

Log into your account, or create one if necessary.

Select the "Reportes" button at the bottom of the app.

Select the "Tipo" drop-down menu, and then select either:

• "Me quede sin luz" if your are without power

• "La luz va y viene" if power is intermittent

If the power outage is intermittent, add details, e.g. select:

• "Diario" if the outage occurs daily

• "Una vez a la semana" if the outage occurs weekly

• "Una vez al mez" if the outage occurs monthly

Enter your contact information:

• (Mexican) Cell phone number

• Email address